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Contact us:
301-496-4357 (HELP)
301-496-8294 (TTY)
866-319-4357 (HELP)

Normal Hours of Operation
Mon - Fri : 6am - 6pm EST

Limited Support After - Hours
Sat - Sun : 8.30am - 5pm EST
Mon - Fri : 6pm - midnight EST

Major Application Status

The NIH IT Service Desk strives to ensure that our customers are able to utilize the exceptional IT resources and services the NIH offers. In providing support, we hope to assist the NIH community by allowing those here to work effectively in pursuit of NIH's mission. By adhering to our published service levels, the Service Desk assures its customers that their needs are met successfully.

The Service Desk operates with the following core principles:

  • Provide its customers an effective single point of contact for all their IT requests
  • Be accountable for customers' requests for service or assistance
  • Work to ensure that customers’ requests are resolved quickly to their satisfaction